Who can use our service?

We don’t prioritise by age, gender or illness; our sole aim is to help every person who needs a place to stay in an emergency. We keep families together when they need it most.  And we want to be able to help every single family, every single time.

We are a small charity who work really hard to raise money to provide rooms.  Our service is designed for those experiencing financial hardship and facing medical emergencies.  We can also support those who are experiencing financial hardship due to ongoing medical costs.



To make a booking you can:

  • Speak with your social worker who can make a booking on your behalf
  • Complete the patient/family referral form by clicking here.
  • Contact our accommodation line (9am and 5pm (AEST) Monday to Friday) on 0478 111 508

All bookings are processed through your social worker so where possible, have them contact us on your behalf.

Heartfelt Homes may ask you to complete our means test to establish if you are suitable for our support.



Heartfelt Homes aims to provide accommodation at low to families.

Your social worker can help you complete government subsidy forms which we will process on your behalf.


About our accommodation partners

Our accommodation partners are 3 star minimum and usually within 10km of the hospital.  At their discretion, some of our accommodation providers may ask for a credit card on check in and a security deposit may be held for the duration of your stay, which can be refunded upon check out.


Need transport?

If you do not have transport we can also help with that thanks to our wonderful partners at UBER.  UBER offer our families a $40 UBER credit to help reduce your transport costs. Please mention if you would like this offer when making your booking.


Links to our Booking Forms

Patient/Family referral form

Hospital referral form